Eigent Bot

Eigent UK Ltd (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer service bots on Discord, Slack, or other platforms (the “Service”). This policy complies with English law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

a. Information You Provide
- User Data: Information you or your customers provide to the bot, such as messages, commands, or feedback.
- Account Information: Names, email addresses, payment details, and other data provided during registration or subscription.
b. Automatically Collected Information
- Platform Data: Usernames, user IDs, and workspace/server IDs from Discord, Slack, or other integrated platforms.
- Usage Data: Interaction logs, timestamps, and analytics generated from bot usage.
c. Third-Party Information
We may receive information from integrated platforms like Discord and Slack, in accordance with their privacy policies.

2. Legal Basis for Processing

Consent: When you explicitly agree to specific uses of your data.
Contractual Necessity: To provide the Service in line with our Terms of Service.
Legitimate Interests: For purposes such as improving our Service, monitoring performance, and preventing misuse.
Legal Obligations: To comply with applicable laws or regulatory requirements.

3. How We Use Your Information

Deliver and improve our Service.
Process and respond to user interactions or inquiries.
Monitor and analyse usage to optimise performance.
Ensure compliance with our Terms of Service and legal obligations.
Communicate updates or promotional offers, where lawful and consented to.

4. Sharing Your Information

With Service Providers: Third-party vendors supporting our operations, such as hosting, analytics, and payment processors.
Legal Requirements: To comply with applicable laws or enforceable governmental requests.
Business Transfers: If our business is sold, merged, or reorganised, your information may be shared as part of the transaction.

5. Data Retention

Interaction logs are stored for 12 months unless a request for deletion is received.
Data may be retained to comply with legal or regulatory requirements.

6. Data Security

We implement industry-standard measures to protect your information from unauthorised access or disclosure. While we strive to secure your data, no system is completely foolproof.

7. Your Rights

Access: Request details of the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to legal obligations.
Restriction: Request a halt to processing under certain conditions.
Portability: Request transfer of your data to another service.
Objection: Object to processing based on legitimate interests.
Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at info@eigent.ai.

8. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. International Data Transfers

If data is transferred outside the UK, we ensure adequate safeguards are in place, such as UK-approved standard contractual clauses, to protect your information.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page. If the changes are significant, we will notify you via email or the Service.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to make a complaint, you can contact us at:

Eigent UK Ltd
Registered Office: 344-354, Gray's Inn Road, WC1X 8BP London, United Kingdom
Registered Number: 15147455
Email: info@eigent.ai

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.